How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Family Group Conferences

A family group conference is a family-led meeting in which the family and friends network come together to make a plan for a child.

The process is supported by an independent coordinator who helps the family prepare for the family group conference and chairs the meeting. Children are usually involved in their own family group conference, often with support from an advocate. It is a voluntary process and families cannot be forced into one.

If you are a parent or family member and want to understand more about the family group conference process, please visit our Family group conferences: advice for families section.

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Our funding means we can currently only help 4 in 10 people

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